Refund and cancellation policy
Clear rules for cancelling unpaid orders and requesting a full refund for a paid digital service.
Effective 16 August 2026
Before payment
You may cancel or leave the hosted payment flow before a payment is completed. Failed, cancelled, or unvalidated attempts do not create a confirmed entitlement.
Full refund eligibility
You may request a full refund before activation or when Binnash verifies non-delivery or a material service failure. Activated or consumed services are non-refundable except where applicable law requires otherwise. Partial refunds are not offered through this checkout.
How to request
Email [email protected] with your order reference, purchase email, and reason. Binnash may ask for information needed to verify the order and failure. Approval is recorded before the request is submitted to SSLCOMMERZ.
Timing
After the payment provider reports the refund completed, banks and card issuers normally take 7–10 working days to reflect it. Provider or bank processing time is outside Binnash’s direct control.